How can we help?
Real people, on the phone and by email. If it is about a payment, have the reference from your receipt ready.
Most problems fix themselves within minutes.
- You declined, or did not approve the prompt in time: nothing was taken. Start again.
- A send could not be delivered: RemitMI sends the whole amount, fee included, back to your MoMo automatically.
- A biller refused the payment: the money comes back to you the same way.
- Still not sure? Ask Remi "Where is my money?", or contact us with the reference on your receipt.
Common questions
I forgot my password
On the sign-in screen, tap "Forgot password?". We text a code to your phone number, and you choose a new password.
I forgot my app PIN
On the PIN screen, tap "Forgot PIN?" and sign in again with your phone number and password. You then choose a new PIN.
My identity check was not accepted
Open Profile, then Verify your identity, to see why. The usual reasons are a blurred or dark photo, or a card number or date of birth that does not match the card. Fix it and send it again.
How long does verification take?
Usually within a working day. We text you when it is done.
My business has not been paid out
Payouts go every morning for the previous day's successful payments, to the account in your business's name. Check Payouts in your dashboard, and contact us with the date if one is missing.
I am a developer and need sandbox keys
Create an account from the developer page. Your test keys and the full API documentation are in your dashboard as soon as you add your organisation.